Terms of service

Terms of Service

Overview

Welcome to Matsuda Tea Company! This website is operated by Matsuda Tea Company LLC. Throughout the site, the terms “we”, “us” and “our” refer directly to Matsuda Tea Company. We offer this website—including all information, tools, and services—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our store or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, shoppers, merchants, and content contributors.

Please read these Terms carefully before using our website. By accessing any part of the site, you agree to these Terms. If you do not agree to the terms and conditions, you may not access the website or use our services.

Any new features, products, or tools added to our store will also be covered by these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates directly to our website. It is your responsibility to check this page periodically for updates, as your continued use of the site following any changes means you accept them.

Our store is securely hosted on Shopify Inc., providing us with the e-commerce platform that allows us to safely sell our products and services to you.

Section 1: Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your explicit consent to allow any of your minor dependents to use this site.

  • Authorized Use: You may not use our products for any illegal or unauthorized purposes, nor violate any laws in your jurisdiction (including copyright laws).
  • Site Protection: You must not transmit any worms, viruses, or any code of a destructive nature.
  • Service Standing: Any breach or violation of these Terms will result in an immediate termination of your access to our Services.

Section 2: General Conditions

We reserve the right to refuse service to anyone for any legitimate reason at any time.

  • Data Transmissions: You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  • Payment Security: Your credit card information is always encrypted during transfer over networks to ensure complete financial safety.
  • Intellectual Property: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service, use of the Service, or access to the website without express written permission from us.

Section 3: Accuracy and Completeness of Information

We strive for accuracy, but we are not responsible if information made available on this site is occasionally not complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making major decisions without consulting primary, more complete, or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information for reference purposes. Historical information is naturally not current, and we reserve the right to modify the contents of this site at any time. We have no obligation to update old information on our site, and you agree that it is your responsibility to monitor changes to our platform.

Section 4: Modifications to the Service and Prices

  • Pricing: Prices for our premium products are subject to change without notice.
  • Service Changes: We reserve the right at any time to modify or temporarily discontinue our Service (or any part thereof) without prior notice.
  • Liability: We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of our online services.

Section 5: Our Products and Services

Certain specialty products or services may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange strictly according to our Refund Policy.

  • Visual Colors: We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your device monitor's display of any color will be perfectly accurate.
  • Sales Limitations: We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis.
  • Quantity Controls: We reserve the right to limit the quantities of any products or services we offer. Descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  • Quality Intentions: While we stand firmly behind our brand, we do not warrant that the quality of any items, services, or information purchased will automatically meet your personal expectations, or that minor errors in the Service will instantly be corrected.

Section 6: Accuracy of Billing and Account Information

To keep our store fair for everyone, we reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • Purchase Restrictions: These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the identical billing or shipping address.
  • Order Modifications: In the event that we make a change to or cancel an order, we will attempt to notify you by reaching out to the email, billing address, or phone number you provided when the order was made.
  • Commercial Exclusions: We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or commercial distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Please remember to promptly update your account details—including your email address, credit card numbers, and expiration dates—so that we can successfully complete your transactions and contact you as needed.

For complete details on order returns, please review our [Refund Policy].

Section 7: Optional Third-Party Tools

We may provide you with access to optional third-party tools which we do not monitor, control, or have any direct input over.

  • Provided "As-Is": You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind, and without any endorsement. We hold no liability whatsoever arising from or relating to your use of optional third-party tools.
  • User Discretion: Any use of the optional tools offered through the site is entirely at your own risk. Please ensure you are familiar with and approve of the terms provided by the relevant third-party provider(s).
  • Future Releases: We may also offer new services or features through the website in the future. Such updates will also be subject to these Terms of Service.

Section 8: Third-Party Links

Certain content, products, and services available through our shop may include materials from external creators and companies. Third-party links on this site may direct you to websites that are not affiliated with us.

  • No Endorsement: We are not responsible for examining or evaluating the content or accuracy of third-party platforms. We do not warrant and will not hold any liability or responsibility for any third-party materials, websites, products, or services.
  • User Transactions: We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or content made in connection with third-party websites.
  • Due Diligence: Please review the third-party's policies and practices carefully to ensure you understand them before engaging in any transaction. Any complaints, claims, or questions regarding third-party products should be directed straight to that third party.

Section 9: User Comments, Feedback, and Submissions

We love hearing from our community! If you send us specific creative ideas, suggestions, proposals, or plans—whether online, by email, by social media, or otherwise (collectively, 'comments')—you agree that we may use them freely.

  • Usage Rights: We reserve the right to edit, copy, publish, distribute, and translate any comments you forward to us at any time, without restriction.
  • No Obligations: We are under no obligation to (1) keep any comments confidential, (2) pay compensation for them, or (3) reply to them.
  • Content Moderation: We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine violates anyone’s intellectual property or these Terms of Service. This includes content that is unlawful, offensive, threatening, or otherwise objectionable.
  • User Responsibility: You agree that your comments will not violate any rights of any third party, including copyright, trademark, or privacy rights. You also agree that your comments will not contain unlawful, abusive, or obscene material, nor contain any computer viruses or malware. You may not use a false email address, pretend to be someone else, or mislead us regarding the origin of any comments. You are solely responsible for the accuracy of what you post.

Section 10: Personal Information

Your submission of personal information through our storefront is safely governed by our Privacy Policy.

  • Privacy Policy: You can view our full guidelines here: [Link to Privacy Policy].
  • Messaging Terms: By shopping with us, you also agree to our [Messaging Terms] and [Messaging Privacy Policy].

 

 

Section 11: Errors, Inaccuracies, and Omissions

Occasionally, information on our site or within our services may contain minor typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, shipping charges, delivery times, and inventory availability.

  • Right to Correct: We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
  • Order Adjustments: We reserve the right to update information or cancel orders if any details on our site are inaccurate, even after you have submitted your order.
  • Updates: We undertake no obligation to update or clarify information on our website (including pricing updates) except as required by law. No specific update date on our platform should be taken to mean that all information across the site has been completely refreshed.

Section 12: Prohibited Uses

To ensure a safe and welcoming environment for everyone, you are prohibited from using the site or its content:

  • Unlawful Acts: For any unlawful purpose or to solicit others to perform illegal acts.
  • Violations: To violate any international, federal, state, or local regulations and laws.
  • Property Rights: To infringe upon our intellectual property rights or the rights of others.
  • Harassment: To harass, abuse, insult, harm, defame, disparage, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • Misinformation: To submit false or misleading information.
  • Malicious Code: To upload or transmit viruses or any other type of malicious code that could affect the storefront, other websites, or the broader Internet.
  • Data Tracking: To collect or track the personal information of other users.
  • System Abuse: To spam, phish, pharm, pretext, spider, crawl, or scrape our data.
  • Immorality: For any obscene or immoral purpose.
  • Security Interference: To bypass or interfere with the security features of our website, other sites, or the Internet.

We reserve the right to terminate your use of our services immediately for violating any of these prohibited uses.

Section 13: Disclaimer of Warranties; Limitation of Liability

We strive to offer a seamless shopping experience, but we do not guarantee that your use of our service will always be completely uninterrupted, timely, secure, or error-free. We do not warrant that the final results obtained from using our services will always be accurate or perfectly reliable.

  • Service Availability: You agree that from time to time we may remove our online services for indefinite periods or cancel services altogether at any time, without prior notice.
  • As-Is Policy: You explicitly agree that your use of the website is at your sole risk. The service and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied. This includes all implied warranties of merchantability, quality, fitness for a particular purpose, and durability.
  • Liability Limitations: In no case shall Matsuda Tea Company, our directors, officers, employees, affiliates, agents, or contractors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind. This includes lost profits, lost revenue, lost savings, loss of data, or replacement costs arising from your use of our services or products. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those areas shall be limited to the maximum extent permitted by law.

Section 14: Indemnification

You agree to support and protect Matsuda Tea Company, along with our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees. This means you will hold us harmless from any claims or demands—including reasonable attorneys' fees—made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, or your infringement on the rights of a third party.

Section 15: Severability

If any part of these Terms of Service is found to be unlawful, void, or unenforceable by a court, that specific part will still be enforced to the absolute fullest extent permitted by law. The parts that cannot be enforced will be considered separated from the rest of the Terms. Importantly, this decision will not affect the validity, strength, or enforceability of any of the remaining sections.

Section 16: Termination

The responsibilities and financial liabilities that both parties build up before the termination date will remain in effect even after this agreement ends.

  • Your Right to End: These Terms of Service remain active unless terminated by either you or us. You can end these Terms at any time by simply letting us know you no longer wish to use our services, or by stopping your visits to our website.
  • Our Right to End: If we determine or reasonably suspect that you have missed a step or violated any part of these Terms, we may terminate this agreement immediately without notice. If this happens, you will remain responsible for all financial amounts due up to and including the date of termination, and we may deny you access to our online storefront.

Section 17: Entire Agreement

If we happen to overlook or delay enforcing a specific right or section within these Terms, it does not mean we are permanently giving up that right.

These Terms of Service—along with any store policies or operational rules we post on this site—make up the complete and entire agreement between you and Matsuda Tea Company. This document governs your full use of our services and completely replaces any previous agreements, conversations, or promises made between us, whether spoken or written (including previous drafts of these Terms). Finally, if any minor phrasing in these Terms is unclear, it will not be automatically interpreted against us as the writer of the document.

Section 18: Governing Law

These Terms of Service, along with any separate service agreements we provide to you, will be entirely governed by and interpreted in accordance with the laws of the United States.

Section 19: Changes to Our Terms of Service

You can always review the most up-to-date version of the Terms of Service at any time right on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates directly to our website. We ask that you check our website periodically to stay informed about changes. Your continued use of or access to our storefront following the posting of any updates means you fully accept those changes.

Section 20: Contact Information

If you have any questions, feedback, or concerns regarding our Terms of Service, please reach out to our team at:  support@matsudatea.com