Privacy policy

Last updated: August 23, 2026

Our Privacy Policy

We deeply value your trust and are fully committed to protecting your personal data. This policy clearly explains how we collect, use, and protect your information when you visit or make a purchase from matchamatsuda.com (the "Site").

How to Reach Us

If you have any questions about our privacy practices, want to update your info, or just want to chat about matcha, we are here for you!

  • Email:  support@matchamatsuda.com

Information We Collect

To provide you with the best possible shopping experience, we collect specific details when you interact with our Site.

  • Device Information: This includes your web browser version, IP address, time zone, cookie details, search terms, and how you browse our products. This helps us optimize our website for your device.
  • Order Information: This includes your name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number. We use this strictly to process payments and ship your delicious matcha!
  • Customer Support Data: Any extra information you choose to share with us when reaching out for help or signing up for updates.

Trusted Partners We Share Information With

We do not sell your personal data. We only share information with trusted service providers who help us run our store and deliver your orders.

  • Shopify: Our secure e-commerce platform storefront. You can view Shopify's Privacy Policy online.
  • Delivery & Fulfillment: Shipping carriers and business suppliers who get your orders safely to your doorstep.
  • Analytics Tools: Services like Google Analytics that help us understand user trends so we can improve our website layouts.
  • Legal & Safety: We will only share data externally if required by law to comply with regulations, valid subpoenas, or to protect our brand's vital legal rights.

Smart & Helpful Marketing

We use your information to make sure the ads and updates you see from us are relevant to your personal interests.

  • Google Analytics: Helps us understand customer website journeys. You can opt-out of Google Analytics web tracking online.
  • Shopify Audiences: Helps us find and connect with online buyers on other advertising platforms who already love premium tea products.
  • Your Ad Control Choices: You can easily opt-out of targeted marketing tracking using these platform links:

🗓 Data Retention & Storage

When you purchase through our website, we securely save your order data for our records. We store this information safely unless you explicitly ask us to delete it.

  • Automated Fraud Prevention: To protect our store and your payment safety, our e-commerce system implements a temporary, automated block on IP addresses or credit cards that trigger multiple failed purchase attempts. This does not impact your legal standing.

🇺🇸 California Residents (CCPA)

California shoppers hold the explicit 'Right to Know' what data is collected, alongside the rights to access, update, port, or request total deletion of their data profiles. You can submit these privacy requests directly or assign an authorized legal agent to reach out to us.

Our Cookie Policy

Cookies are tiny data files downloaded to your laptop or mobile phone to optimize your browsing journey. We use them to remember your preferred shopping region, keep your cart items saved, and analyze overall site performance. You can easily adjust your web browser settings to block or delete cookies, though some convenient store elements might stop loading perfectly.